Last Updated September 6, 2024 | Estimated Read Time: 3.5 minutes
If you believe that there is a possibility of a missing order in your analytics, we’ve created a link to help identify what may be causing an order delay or issue.
We recommend that any order inquiries submitted for review be placed 7+ business days post the transaction date to allow for all data to process.
You can submit your order inquiry via the Order Inquiry form.
Please note your post may not have produced a sale.
- Your conversion ratio for a brand can help you determine this based on the number of clicks you received (also known as your Conversion Ratio).
- Toolbars, coupon codes, cookies and ad blockers can also impact how/ if an order is tracked or attributed to Mavely and your account.
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While most brands track in real time, not all brands leverage real time tracking, and as a result sales will be tracked 3 - 7 business days post sale. Walmart is delayed in reporting.
Please note, that in order for the Mavely support team to be able to investigate the order, certain information requested in the form is needed and without this detail we are unable to investigate thoroughly.