How do I take a screen shot?

Estimated Read Time: 1 minute | Last Updated August 23, 2024

Screen shots are a great way for our team to better understand what you need assistance within each inquiry. As a result, we are able to troubleshoot much quicker. In order to be able to send us a screenshot, please use the steps mentioned below:

Computer (desktop or laptop):
Please see this site for details on how to create a screenshot: http://www.take-a-screenshot.org/

iPhone:

Press the side button and the volume up button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.

For more assistance, please watch Take a Screenshot on iPhon - Apple Support.

Android:

There are many different kinds of Androids so it is important to first identify the make/model of your cell phone.

The most common way to take a screenshot is:

Press and hold the Power and Volume down buttons simultaneously.
Quickly release both buttons.

Alternatively, you can try pressing and holding the Power button for a few seconds, then tapping Screenshot.

For more assistance, please read the article, "How to Take a Screenshot on Android."