Not all brands track transactions in real time. Because this data comes from our brand partners, the timeframe will vary on how long it takes until this data appears in your dashboard. Most brands provide this information within a 24 – 48 hour timeframe. However, some brands may take 7+ business days to be reflected in your dashboard. This timeframe may also be affected by holidays.
Please ensure a return or reversal did not impact your transaction. A reversal can result in your transaction appearing as a $0 sale / $0 commission transaction. If there was no return or reversal and you are still not seeing your transaction, please reach out to our team.
You can reach us by submitting a Helpdesk ticket via our portal, app, or desktop. You can also reach our support team by emailing hello@joinmavely.com.